Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change

Bright, Deb

Amacom

11/2014

256

Mole

Inglês

9780814434819

15 a 20 dias

Nobody likes criticism. Handled poorly, it too often stings and breeds resentment - and most of us try to avoid it at all costs. But criticism - crafted carefully and communicated skillfully - promotes trust and respect, motivates individuals, and serves as a catalyst for change. This book rejuvenates this powerful but neglected art form.
CONTENTS ACKNOWLEDGMENTS VII INTRODUCTION 1 PART ONE Understanding the Power and Use of Criticism CHAPTER 1: Criticism Doesn't Have to Hurt 13 CHAPTER 2: Criticism Manners: Common Mistakes, and Some Dos and Don'ts 29 CHAPTER 3: Creating an Atmosphere of Acceptance: Establish Clear Relationship Expectations 63 PART TWO Making the Criticism Exchange Work for You CHAPTER 4: Delivering Criticism with Confidence in Sensitive Times 93 CHAPTER 5: Receiving Criticism: You Have More Control Than You Think 127 CHAPTER 6: Avoiding the Tendency to Personalize Criticism 157 PART THREE Using Criticism for Positive Change CHAPTER 7: Managing Work and Volunteer Teams: The Crucial Role Criticism Plays 185 CHAPTER 8: Handling Difficult Situations 205 NOTES 233 INDEX 237
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