Handbook for Quality Management, Second Edition
portes grátis
Handbook for Quality Management, Second Edition
Pyzdek, Thomas; Keller, Paul
McGraw-Hill Education - Europe
12/2012
512
Dura
Inglês
9780071799249
15 a 20 dias
Written by two of the foremost authorities on the subject and fully updated throughout, this is the definitive text on quality management.
I: Quality Standards Total quality management (TQM); Continuous process improvement; Cycle-time reduction; Supplier management; Customer service; Quality award/quality standards criteria II: Customer Satisfaction/ Focus Elements of customer-driven organizations; Customer expectations, priorities, needs, and "voice"; Predictability of systems; Customer feedback systems; Customer management and conflict resolution; Benchmarking; Innovation III: A Model for Business-Integrated Quality SystemsContinual Organizational Assessments: * Cost of Quality * Value Stream Analysis * Risk Assessment Integrated Quality Functions; Communication within the organization IV: Constraint Management The systems approach; Basic constraint management principles and concepts; Tools of constraint management; Constraint management measurements V: Lean Thinking Value; V Stream; Flow; Pull; Perfection VI: Six Sigma Design and Improvement Methods What is Six Sigma; Six Sigma in terms of cost; Success stories; Infrastructure; Project focus; Methodology VII: Supply Chain Management VIII: Statistical Analysis of Processes
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
Written by two of the foremost authorities on the subject and fully updated throughout, this is the definitive text on quality management.
I: Quality Standards Total quality management (TQM); Continuous process improvement; Cycle-time reduction; Supplier management; Customer service; Quality award/quality standards criteria II: Customer Satisfaction/ Focus Elements of customer-driven organizations; Customer expectations, priorities, needs, and "voice"; Predictability of systems; Customer feedback systems; Customer management and conflict resolution; Benchmarking; Innovation III: A Model for Business-Integrated Quality SystemsContinual Organizational Assessments: * Cost of Quality * Value Stream Analysis * Risk Assessment Integrated Quality Functions; Communication within the organization IV: Constraint Management The systems approach; Basic constraint management principles and concepts; Tools of constraint management; Constraint management measurements V: Lean Thinking Value; V Stream; Flow; Pull; Perfection VI: Six Sigma Design and Improvement Methods What is Six Sigma; Six Sigma in terms of cost; Success stories; Infrastructure; Project focus; Methodology VII: Supply Chain Management VIII: Statistical Analysis of Processes
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
