Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Communication Clinic: 99 Proven Cures for the Most Common Business Mistakes

Cowie, Denise; Pachter, Barbara

McGraw-Hill Education

12/2016

304

Mole

Inglês

9781259644849

15 a 20 dias

413

Descrição não disponível.
Acknowledgments

Introduction

PART I | BUSINESS WRITING IN A DIGITAL WORLD

1. "I Didn't Know That!" The Essentials of

Good Business Writing.

2. Getting Started: Five Ways to Overcome Writer's Block.

3. Imperfect Writing for Perfect Results.

4. Looks Count: Make Your Writings Visually Appealing

5. These Bullets Won't Kill Your Writing.

6. Simple Words Are Not for Simple People.

7. Do Not Use Contractions

(Don't Worry, I Didn't Mean It!)

8. "But I Didn't Mean It That Way!"

How to Eliminate a Harsh Tone in Your Emails

9. Eliminate Those Extra Words

10. Email Rules: Don't Drive Your Readers to Distraction!.

11. What's in an Email Address? A Lot!

12. Grab Your Reader's Attention: Effective Use

of Email Subject Lines.

13. In the Beginning . . . Salutations Set the Tone

for Emails and Letters.

14. Saying Goodbye: Suggestions for Closing Your Emails

15. Reasons You Make Mistakes in Email,

and Proofreading Solutions.

16. How Do I Become a Better Writer?

Let Me Count the Ways .

17. "It's What You Wrote!" How Facebook, Twitter,

LinkedIn, and Others Can Kill Your Career.

18. Improve Your Writing-and Reputation-

Through Blogging.

19. Texting for Business? It Is Still Writing!.

20. Don't Write That! The Top 10 Grammar Gripes

(and Other Errors).

PART II | PRESENTATION SKILLS:

TALK YOUR WAY TO THE TOP

21. Presentation Panic-Take These Steps

to Avoid Running off the Stage!.

22. More Ways to Overcome Stage Fright.

23. Don't Ramble: Use the Speech Organizer

24. It Would Have Been a Great Speech-

for a Different Audience

25. Openings and Closings Matter: Start with Strength,

End with Impact

26. Story Time: Use Tales to Engage with Your Audience

27. Write the Presentation the Right Way

28. Polishing Your Delivery: Pay Attention to the Details .

29. Don't Put Your Audience to Sleep: Speak with Authority.

30. Eliminate Filler Words: Um, You Know, Okay.

31. Don't Let a Microphone Distract from Your Presentation.

32. Are You Letting These Speaking Quirks

Derail Your Presentation? .

33. Did You Hear the One About . . . ? Guidelines for Humor.

34. "He's Still Talking!" The Secrets to Managing Time

When Presenting.

35. Tips to Encourage Questions from Your Audience.

36. Answer Questions Like a Pro.

37. Show-and-Tell: Suggestions for Using Slides Successfully.

38. I'm Speaking on a Panel: What Do I Do?.

39. Polish Your Presentations a Little More.

40. Continue to Improve: Use the Post-Presentation

Checklist to Evaluate.

PART III | TALK ISN'T CHEAP:

ASSERTIVE COMMUNICATION AND CONFLICT

41. Are You Too Nice? Learn the "Three Faces

of Communication".

42. How Assertive Are You? Take a Self-Assessment.

43. Should I Believe You? Avoid Sending Mixed Messages. .

44. Eliminate the Negativity-No Harsh, Aggressive Tones.

45. Avoid the Use of the Word But, but

46. Do You Have a Problem with "No Problem"?

47. Listen Up! You Can't Talk and Pay Attention

at the Same Time.

48. Silence Isn't Always Golden: Voice Your Opinion

at Meetings

49. What's My Line? What to Say in Awkward Situations

50. Two Communication Secrets to Get What You Want

51. How to Manage "Know-It-Alls" Without Insult .

52. "Hold That Thought!" and Other Ways to

Handle Interruptions.

53. Fightin' Words: Questions to Avoid Asking

(or Answering) at Work.

54. "How Can I Say This?" Ways to Deliver Difficult News .

55. No Pouting: Polite Ways to Handle Criticism .

56. Offended by a Comment? Try These Simple

but Powerful Responses.

57. Stop Complaining: Learn to Confront Others Politely

58. Someone Else's Bad Behavior Is No Excuse

for Your Own!

59. Work with a Bully? Tips for Asserting Yourself.

60. Drama Screens: Handling Conflict Online

61. Staying Festive: Ways to Avoid Conflict

at the Holidays

PART IV | IT'S YOUR RESPONSIBILITY:

CAREER ADVANCEMENT AND JOB SEARCH

62. Your Career Is What You Make It-

So Make It Something!

63. Build Your Career, One Day at a Time

64. Seven Tips for Young Women Just Starting Their Careers

65. Many People Are Giving Me Career Suggestions.

What Do I Do?

66. Don't Put Yourself Down-Speak Well

of Yourself Instead.

67. Build Your Network Both Online and Off

68. Are You Letting Networking Opportunities

Pass You By?

69. How to "Keep in Touch" Professionally

and Successfully

70. Don't Whine About Your Job. Do Something!

71. How Do I Conduct a Job Search?

Suggestions for Success

72. Perk Up Your Resume and Cover Letter

73. Avoid Blunders: Interviewing Tips for Everyone

74. How Do You Master Interviewing?

Practice, Practice, Practice

75. Dress to Impress-Not to Fool the Employer

76. Avoid Job-Search Gaffes on Social Media

77. Lights, Camera, Interview! Tips for Interviewing

on Skype.

78. You Got the Interview-Now Here's What

to Do the Night Before

79. Nice Offer . . . But I Wasn't Looking for a New Job

80. When to Let Your Employer Know You Are Leaving.

PART V | THE FINISHING TOUCHES:

YOUR ACTIONS AND APPEARANCE MAKE A DIFFERENCE

81. Do You Want to Be Noticed? The Power of Presence.

82. Do You Project Confidence When Seated?

83. Greetings: The Power of a Simple "Hello".

84. Introductions: Frustrations Galore!

85. Not for Men Only! The Etiquette of the Handshake

86. Cubicle Conversations: Keep Chat Professional

in the Office

87. Effective International Communication:

You Say "Potato," and I Say

88. Ways to Engage with People-for People

Who Don't Like to Engage!

89. The "Halo Effect"-When Being Nice Has Benefits

90. "But It's Playing My Song": Smart Phone Use

for Business

91. The Etiquette of Connecting Professionally on LinkedIn

92. We Can't All Be Steve Jobs: Dressing Well Reaps Results

93. Top 10 Business Clothing Mistakes

94. Don't Take Your Neighbor's Bread, and Other

Dining Suggestions

95. Be a Gracious Guest: 10 Ways to Avoid Dining Blunders

96. Tips for Ordering Wine at a Business Dinner

97. In a Restaurant, to Introduce or Not?

Tips for a Tricky Etiquette Situation

98. Your Mother Was Right: The Importance

of Expressing Thanks

99. Etiquette for Hallways, Sidewalks, and Other Walkways

Conclusion

Index
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