SHIFT AHEAD

SHIFT AHEAD

ADAMSON/STECKEL

HarperCollins Focus

03/2018

272

Dura

Inglês

9780814438336

15 a 20 dias

1

Descrição não disponível.
CONTENTS



Acknowledgments ix



Chapter 1: Why This Book? 1



Chapter 2: Heed the Red Flags 19

Red Flag One: Basic Math 21

Red Flag Two: Competing on Price, Not Differentiation 22

Red Flag Three: Big on Data, Short on Analysis 23

Red Flag Four: Neglecting Table Stakes 25

Red Flag Five: Pride Often Does Go Before a Fall 26

Red Flag Six: Being Too Deep in Your Comfort Zone 28

Red Flag Seven: Yertle the Turtle Is Left Behind 31



Chapter 3: The Road Barriers 33

Kodak Read the Writing on the Wall ?(but Wasn't Willing to Pay the Price) 34

Xerox: Sunk Cost Bias and Golden Handcuffs Deterrents to Both Business and Brand 42

Toys "R" Us: Playing Catch-up Is Hard When You're ? Competing on the Wrong Metrics 47

Procter & Gamble: Not Too Big to Fail (or Stumble) 50

BlackBerry: Invincibility Is a Myth 54

National Geographic: A Well-Documented Case of Cultural Myopia 58

Playboy: A Yesterday Brand, with a Lesson Relevant for Today 62

American Cancer Society: Leadership on Autopilot Is Fatal ?in Fast-Changing Conditions 66

Teach for America: The Challenge to Get Back to the ? Founder's Mentality 69



Chapter 4: Ready the Organization for a Shift 81

American Express: Still Shifting After All Those Years 82

Hertz: Research as Waze 85

Facebook: Shifting Gears Comes Naturally 88

New York Life: Mutuality Does Mean a Lot 91

Delta: Climbing in Employee Satisfaction, and Otherwise 93

Sony: Going Back to Where It Plays Best 97



Chapter 5: Making Sense of the Road Ahead 109



Chapter 6: Which Shift to Make? It Depends on What's Ahead 123

Barnes & Noble: Understand Your DNA 126

Katz's Delicatessen: Sometimes Staying in Park Is the Right Gear 128

Cheerios: "Small Shifts" to Meet Shifting Attitudes 131

Hasbro: Game on . . . Shifting by "Zooming Out" 133

CNN: An Important Message for Media Companies 138

Conservation International: A Shift to Link Environmental ? Conservation to Economic Growth 143

IBM: A Legacy of Continued Shifting 148

Lindblad: Shifting to Deliver Deeper Expertise to a Core Focus 152

Comcast: Two Shifts, Two Roads, One Purpose 154

BP: A Lesson Learned 160



Chapter 7: Leadership 171

John Sexton: New York University (NYU) 175

Shelly Lazarus: Ogilvy & Mather--Leading the People ?Who Build Leading Brands 181

Central Park: Holding People Accountable--and Getting Your ? Own Hands Dirty 185

Forbes Media: Adversity Was the Mother of Reinvention 190

Columbia Grammar & Preparatory School: Guiding Kids--?and Parents--with Honesty and Determination 197



Chapter 8: Success Stories: ?What it Takes for the Long Haul 207

Marriott International: From Root Beer to Resorts 212

FedEx: Keeping the Purple Promise 216

Greenwich Public Library: Successfully Shifting Ahead in the ? Age of Digital Information 225



Chapter 9: Success Is Never Final 237

IAVA: A Clearly Focused Mission as a Compass for ?Veterans' Shifting Needs 238

HBO: Always Ahead, It's Never Been Just TV 243

GE: Reinvention at Work for over 125 Years 249



Concluding Remarks 257



Notes 263



Index 269
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