Results Without Authority

Contents ACKNOWLEDGMENTS 1. CONTROL OF PROJECTS Who's in Charge? Structure of This Book Elements of Project Control No One Ever Said That Projects Are Easy 2. CONTROL THROUGH PROCESS Project Management Processes Quality Management Project Infrastructure The Project Management Office Key Ideas for Project Processes 3. CONTROL THROUGH INFLUENCE Appropriate Leadership Styles Getting Through Giving Enhancing Influence Maintaining Relationships Key Ideas for Influencing 4. CONTROL THROUGH PROJECT METRICS Desired Behaviors Types and Uses of Project Metrics Measurement Definition and Baselines Potential Problems and Measurement Barriers Key Ideas for Project Metrics 5. CONTROL BEGINS WITH PROJECT INITIATION Sponsorship Project Vision Project Launch Start-Up Workshops Projects with Cross-Functional, Distributed, and Global Team Members Key Ideas for Project Initiation 6. BUILDING CONTROL THROUGH PROJECT PLANNING Plan Collaboratively Measure Your Plan Set a Realistic Project Baseline Use Your Plan Key Ideas for Project Planning 7. MAINTAINING CONTROL DURING PROJECT EXECUTION Deploying Status-Based Metrics Status Collection Informal Communication Maintaining Relationships Keeping Your Team Focused Key Ideas for Project Execution 8. TRACKING AND MONITORING FOR PROJECT CONTROL Scope and Specification Change Management Overall Control Formal Communication Rewards and Recognition Project Reviews for Lengthy Projects Project Cancellation Control Challenges Key Ideas for Project Tracking and Monitoring 9. ENHANCING OVERALL CONTROL THROUGH PROJECT CLOSURE Delivering Your Results and Getting Sign-Off Employing Retrospective Project Metrics Administrative Closure Celebration and Team Rewards Capturing Lessons Learned Key Ideas for Project Closure 10. CONCLUSION APPENDIX A: EXAMPLE PROJECT INFRASTRUCTURE DECISIONS APPENDIX B: SELECTED REFERENCES INDEX

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• Gestão de projectos

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