Providing Quality in the Public Sector

Part I: Setting the scene
1.Introduction
2.The Public Policy contextPart II:The Theory
3.The conceptual framework:stakeholders, values, objectives and definitions.
4.Implementing quality
5.Standards, monitoring and evaluation

Part III: Learning from each other - overviews
6.Quality in central government
7.Quality in local government
8.Quality in health
9.Quality issues in partnership working

Part IV: Quality in Practice
10.Quality from the citizen's perspective:campaigning, consultation and involvement
11.Partnership and Participation:better government for older people in South Lanarkshire
12.Making it work in health: a stakeholder model for quality management
13.Making it work in housing:choice and need in social housing
14. making it work in local government: experiences of Tameside MBC

Part V: Conclusions

15. Conclusions and Reflections
Appendix
Bibliography
Index

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• Governo central
• Serviço civil e sector público
• Governo regional