Listen Up or Lose Out
portes grátis
Listen Up or Lose Out
How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster
Bolton, Robert; Bolton, Dorothy Grover
HarperCollins Focus
03/2018
272
Mole
Inglês
9780814432013
15 a 20 dias
394
Descrição não disponível.
Introduction: What This Book Will Do for You xi
PART I: WHY IMPROVE YOUR LISTENING?
1. Quality Listening Enhances Work Relationships 3
2. Listening Well Is Good Business 15
3. A Good Listener Is a Rare Find 23
4. Quality Listening Strengthens Personal Relationships 31
PART II: DO'S AND DON'TS OF GREAT LISTENING
5. Trouble Spots in the Talking--Listening Process 43
6. Identifying Your Listening Missteps 53
7. Reducing Major Missteps 67
8. Skill-Based Listening 71
9. Whose Turn Is it? 77
10. Focus Your Attention 83
11. Be a Great Asker 95
12. Creating and Sequencing Productive Questions 101
PART III: REFLECTING CONTENT
13. Reflective Listening: Antidote to Miscommunication 115
14. Paraphrase What's Important 129
15. Listen Through the Pauses 141
PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS
16. Why Listen to People's Feelings? 151
17. "Read" People's Feelings 161
18. Reflect Feelings and Meanings 171
PART V: THINGS TO KEEP IN MIND
19. Wrap It Up with a Summary Reflection 185
20. Results-Focused Listening 193
21. The Listening Spirit 209
22. Make Great Listening Part of Your Everyday Life 219
Appendix 231
Endnotes 243
Index 261
PART I: WHY IMPROVE YOUR LISTENING?
1. Quality Listening Enhances Work Relationships 3
2. Listening Well Is Good Business 15
3. A Good Listener Is a Rare Find 23
4. Quality Listening Strengthens Personal Relationships 31
PART II: DO'S AND DON'TS OF GREAT LISTENING
5. Trouble Spots in the Talking--Listening Process 43
6. Identifying Your Listening Missteps 53
7. Reducing Major Missteps 67
8. Skill-Based Listening 71
9. Whose Turn Is it? 77
10. Focus Your Attention 83
11. Be a Great Asker 95
12. Creating and Sequencing Productive Questions 101
PART III: REFLECTING CONTENT
13. Reflective Listening: Antidote to Miscommunication 115
14. Paraphrase What's Important 129
15. Listen Through the Pauses 141
PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS
16. Why Listen to People's Feelings? 151
17. "Read" People's Feelings 161
18. Reflect Feelings and Meanings 171
PART V: THINGS TO KEEP IN MIND
19. Wrap It Up with a Summary Reflection 185
20. Results-Focused Listening 193
21. The Listening Spirit 209
22. Make Great Listening Part of Your Everyday Life 219
Appendix 231
Endnotes 243
Index 261
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
listening;art;listen;communication;skill;people;style;work;improving;communicate;successful;better;getting;workplace;persuasion;influence;negotiation;technique;difficult;conversation;avoid;miscommunication;connect;customer;connecting;get;point;across;dealing;hard;reach;negotiating;strategy;agreement;reaching;yes;2022;business;conflict;resolution;leadership;creativity;project;management;relationship;self;help;motivation;motivational;improvement;personal;development;social;economics;psychology;career;nonfiction;self improvement books;self help books;self help;leadership books;motivational books;psychology books;business books;project management;habits;personal development books;relationships;habit;management books;economics books;mba;networking;innovation;entrepreneurship;wallstreet;business management;conflict resolution;money;leader;invest;economy;negotiation books;corporation;confidence;change;mindset;organization;econ books;econ;innovation strategy;innovate;cash;portfolio;getting to yes;gift;woman;self development books;men;self help books for women;graduation;motivational books for women;motivational books for men;millennials;success books;success;personal growth books;growth;graduation gifts
Introduction: What This Book Will Do for You xi
PART I: WHY IMPROVE YOUR LISTENING?
1. Quality Listening Enhances Work Relationships 3
2. Listening Well Is Good Business 15
3. A Good Listener Is a Rare Find 23
4. Quality Listening Strengthens Personal Relationships 31
PART II: DO'S AND DON'TS OF GREAT LISTENING
5. Trouble Spots in the Talking--Listening Process 43
6. Identifying Your Listening Missteps 53
7. Reducing Major Missteps 67
8. Skill-Based Listening 71
9. Whose Turn Is it? 77
10. Focus Your Attention 83
11. Be a Great Asker 95
12. Creating and Sequencing Productive Questions 101
PART III: REFLECTING CONTENT
13. Reflective Listening: Antidote to Miscommunication 115
14. Paraphrase What's Important 129
15. Listen Through the Pauses 141
PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS
16. Why Listen to People's Feelings? 151
17. "Read" People's Feelings 161
18. Reflect Feelings and Meanings 171
PART V: THINGS TO KEEP IN MIND
19. Wrap It Up with a Summary Reflection 185
20. Results-Focused Listening 193
21. The Listening Spirit 209
22. Make Great Listening Part of Your Everyday Life 219
Appendix 231
Endnotes 243
Index 261
PART I: WHY IMPROVE YOUR LISTENING?
1. Quality Listening Enhances Work Relationships 3
2. Listening Well Is Good Business 15
3. A Good Listener Is a Rare Find 23
4. Quality Listening Strengthens Personal Relationships 31
PART II: DO'S AND DON'TS OF GREAT LISTENING
5. Trouble Spots in the Talking--Listening Process 43
6. Identifying Your Listening Missteps 53
7. Reducing Major Missteps 67
8. Skill-Based Listening 71
9. Whose Turn Is it? 77
10. Focus Your Attention 83
11. Be a Great Asker 95
12. Creating and Sequencing Productive Questions 101
PART III: REFLECTING CONTENT
13. Reflective Listening: Antidote to Miscommunication 115
14. Paraphrase What's Important 129
15. Listen Through the Pauses 141
PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS
16. Why Listen to People's Feelings? 151
17. "Read" People's Feelings 161
18. Reflect Feelings and Meanings 171
PART V: THINGS TO KEEP IN MIND
19. Wrap It Up with a Summary Reflection 185
20. Results-Focused Listening 193
21. The Listening Spirit 209
22. Make Great Listening Part of Your Everyday Life 219
Appendix 231
Endnotes 243
Index 261
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
listening;art;listen;communication;skill;people;style;work;improving;communicate;successful;better;getting;workplace;persuasion;influence;negotiation;technique;difficult;conversation;avoid;miscommunication;connect;customer;connecting;get;point;across;dealing;hard;reach;negotiating;strategy;agreement;reaching;yes;2022;business;conflict;resolution;leadership;creativity;project;management;relationship;self;help;motivation;motivational;improvement;personal;development;social;economics;psychology;career;nonfiction;self improvement books;self help books;self help;leadership books;motivational books;psychology books;business books;project management;habits;personal development books;relationships;habit;management books;economics books;mba;networking;innovation;entrepreneurship;wallstreet;business management;conflict resolution;money;leader;invest;economy;negotiation books;corporation;confidence;change;mindset;organization;econ books;econ;innovation strategy;innovate;cash;portfolio;getting to yes;gift;woman;self development books;men;self help books for women;graduation;motivational books for women;motivational books for men;millennials;success books;success;personal growth books;growth;graduation gifts
