Listen Up or Lose Out

Listen Up or Lose Out

How to Avoid Miscommunication, Improve Relationships, and Get More Done Faster

;

HarperCollins Focus

03/2018

272

Mole

Inglês

9780814432013

15 a 20 dias

Descrição não disponível.
Introduction: What This Book Will Do for You xi PART I: WHY IMPROVE YOUR LISTENING? 1. Quality Listening Enhances Work Relationships 3 2. Listening Well Is Good Business 15 3. A Good Listener Is a Rare Find 23 4. Quality Listening Strengthens Personal Relationships 31 PART II: DO'S AND DON'TS OF GREAT LISTENING 5. Trouble Spots in the Talking--Listening Process 43 6. Identifying Your Listening Missteps 53 7. Reducing Major Missteps 67 8. Skill-Based Listening 71 9. Whose Turn Is it? 77 10. Focus Your Attention 83 11. Be a Great Asker 95 12. Creating and Sequencing Productive Questions 101 PART III: REFLECTING CONTENT 13. Reflective Listening: Antidote to Miscommunication 115 14. Paraphrase What's Important 129 15. Listen Through the Pauses 141 PART IV: READING AND REFLECTING OTHER PEOPLE'S FEELINGS 16. Why Listen to People's Feelings? 151 17. "Read" People's Feelings 161 18. Reflect Feelings and Meanings 171 PART V: THINGS TO KEEP IN MIND 19. Wrap It Up with a Summary Reflection 185 20. Results-Focused Listening 193 21. The Listening Spirit 209 22. Make Great Listening Part of Your Everyday Life 219 Appendix 231 Endnotes 243 Index 261
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