Lean Six Sigma for Service

Lean Six Sigma for Service

How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions

George, Michael L

McGraw-Hill Education - Europe

07/2003

300

Dura

Inglês

9780071436359

15 a 20 dias

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time value map; process cycle efficiency; credit card project; offering complexity; value stream map; average completion rate; cost driver analysis; procurement center; six sigma; improvement events; stream mapping; key influencers; owner earnings; positive economic profit; setup reduction; complexity reduction; queue time; stream maps; procurement example; burning platform; value streams; Lean Six Sigma; Black Belts; Lockheed Martin; Bank One; Fort Wayne; Time Traps; Little's Law; Green Belt; Lou Giuliano; Roger Hirt; Mike Joyce; Myles Burke; Darryl Greene; Mayor Richard; Jim Kaminski; Manny Zulueta; Karen Rago; Geoff Turk; Mike Fischbach; Global Credit Card Project; Lean Lesson; Operations Improvement; Tim Williams; Vance Coffman; Bank of America