Emotional Intelligence for Project Managers
portes grátis
Emotional Intelligence for Project Managers
The People Skills You Need to Achieve Outstanding Results
Mersino, Anthony
HarperCollins Focus
03/2018
288
Mole
Inglês
9780814432778
15 a 20 dias
453
Descrição não disponível.
CONTENTS
Acknowledgments?ix
PART 1
An Introduction to Emotional Intelligence?1
1My Growth in Emotional Intelligence?3
A Dangerous Situation?3
Emotional Mastery for Project Managers?5
Project Management Is Competitive?6
The Rules for Project Managers Have Changed?7
What Is Emotional Intelligence??8
Measuring Your Emotional Intelligence?9
The Good News About Emotional Intelligence?12
Applying Emotional Intelligence to Project Mangement?12
Emotional Intelligence Is Vital to Project Managers?18
2A Brief Primer on Emotional Intelligence?21
The Popularity of Emotional Intelligence?21
Some Useful Definitions?22
How to Improve Your Understanding of Emotional
Intelligence Concepts?29
Learning About Emotional Intelligence Is Only the First Step?30
PART 2
Project Management Begins with Self-Management?33
3Self-Awareness?35
An Introduction to Self-Awareness?35
Emotional Self-Awareness?36
Accurate Self-Assessment?50
Self-Confidence?52
Techniques to Improve Your Self-Awareness?53
Personal Action Plan: Self-Awareness?60
4Self-Management?61
The Emotional Intelligence Model for Project Management?62
Self-Control?63
Prethinking or Foreshadowing?72
Techniques to Improve Our Self-Control?87
Personal Action Plan: Self-Management?93
PART 3
Building Project Stakeholder Relationships?95
5Social Awareness?97
An Introduction to Social Awareness?97
Empathy?100
Seeing Others Clearly?106
Organizational Awareness?112
Emotional Boundaries?117
Techniques for Improving Our Social Awareness?122
Personal Action Plan: Social Awareness?125
6Relationship Management?126
An Introduction to Relationship Management?126
Stakeholder Relationships?129
Developing Others?144
Telling the Truth?149
Additional Principles of Relationship Building?158
Techniques for Managing Relationships on Projects?167
Personal Action Plan: Relationship Management?172
PART 4
Using EQ to Lead Project Teams?173
7Project Team Leadership?175
An Introduction to Project Team Leadership?175
Communications?177
Methods of Project Communications?181
Conflict Management?185
Inspirational Leadership?191
Additional Considerations for Team Leaders?194
Techniques for Improving Project Team Leadership?199
Personal Action Plan: Project Team Leadership?202
8Creating a Positive Team Environment?203
What Makes a Great Project Team??203
How PMs Set the Tone and Direction for the Project?205
The Team Within the Team?216
Techniques for Creating a Positive Team Environment?218
Personal Action Plan: Creating a Positive Team Environment?221
9
Leveraging Emotional Intelligence on Large and
Complex Projects?222
Are You Ready to Lead Large and Complex Projects??222
Characteristics of Large and Complex Projects?223
Concerns for Large-Scale Project Managers?224
Applying Different Leadership Styles?226
Applying Emotional Intelligence to Virtual Project Teams?233
Emotional Intelligence Techniques for Large and
Complex Projects?238
Personal Action Plan: Leveraging Emotional Intelligence
on Large and Complex Projects?241
10Success with Agile Projects?242
Agile Project Managers, Scrum Masters, Coaches,
and Team Leaders?242
Servant Leadership Is an Alternative to Command and Control?248
Agile Leaders Need to Be Emotionally Intelligent?249
Social Awareness and Relationship Management?249
Positive Regard?250
Techniques for Improving Our Success with Agile Projects?251
Personal Action Plan: Success with Agile Projects?253
Epilogue?255
Appendixes
AEmotional Tally Sheet?257
BAssessment for Emotional Self-Awareness and Self-Control?260
CStakeholder Management Tool?262
DEmotional Intelligence Movies and Scenes?265
EBooks on Emotional Intelligence?267
FEmotional Intelligence Assessment Instruments?269
Index?271
Acknowledgments?ix
PART 1
An Introduction to Emotional Intelligence?1
1My Growth in Emotional Intelligence?3
A Dangerous Situation?3
Emotional Mastery for Project Managers?5
Project Management Is Competitive?6
The Rules for Project Managers Have Changed?7
What Is Emotional Intelligence??8
Measuring Your Emotional Intelligence?9
The Good News About Emotional Intelligence?12
Applying Emotional Intelligence to Project Mangement?12
Emotional Intelligence Is Vital to Project Managers?18
2A Brief Primer on Emotional Intelligence?21
The Popularity of Emotional Intelligence?21
Some Useful Definitions?22
How to Improve Your Understanding of Emotional
Intelligence Concepts?29
Learning About Emotional Intelligence Is Only the First Step?30
PART 2
Project Management Begins with Self-Management?33
3Self-Awareness?35
An Introduction to Self-Awareness?35
Emotional Self-Awareness?36
Accurate Self-Assessment?50
Self-Confidence?52
Techniques to Improve Your Self-Awareness?53
Personal Action Plan: Self-Awareness?60
4Self-Management?61
The Emotional Intelligence Model for Project Management?62
Self-Control?63
Prethinking or Foreshadowing?72
Techniques to Improve Our Self-Control?87
Personal Action Plan: Self-Management?93
PART 3
Building Project Stakeholder Relationships?95
5Social Awareness?97
An Introduction to Social Awareness?97
Empathy?100
Seeing Others Clearly?106
Organizational Awareness?112
Emotional Boundaries?117
Techniques for Improving Our Social Awareness?122
Personal Action Plan: Social Awareness?125
6Relationship Management?126
An Introduction to Relationship Management?126
Stakeholder Relationships?129
Developing Others?144
Telling the Truth?149
Additional Principles of Relationship Building?158
Techniques for Managing Relationships on Projects?167
Personal Action Plan: Relationship Management?172
PART 4
Using EQ to Lead Project Teams?173
7Project Team Leadership?175
An Introduction to Project Team Leadership?175
Communications?177
Methods of Project Communications?181
Conflict Management?185
Inspirational Leadership?191
Additional Considerations for Team Leaders?194
Techniques for Improving Project Team Leadership?199
Personal Action Plan: Project Team Leadership?202
8Creating a Positive Team Environment?203
What Makes a Great Project Team??203
How PMs Set the Tone and Direction for the Project?205
The Team Within the Team?216
Techniques for Creating a Positive Team Environment?218
Personal Action Plan: Creating a Positive Team Environment?221
9
Leveraging Emotional Intelligence on Large and
Complex Projects?222
Are You Ready to Lead Large and Complex Projects??222
Characteristics of Large and Complex Projects?223
Concerns for Large-Scale Project Managers?224
Applying Different Leadership Styles?226
Applying Emotional Intelligence to Virtual Project Teams?233
Emotional Intelligence Techniques for Large and
Complex Projects?238
Personal Action Plan: Leveraging Emotional Intelligence
on Large and Complex Projects?241
10Success with Agile Projects?242
Agile Project Managers, Scrum Masters, Coaches,
and Team Leaders?242
Servant Leadership Is an Alternative to Command and Control?248
Agile Leaders Need to Be Emotionally Intelligent?249
Social Awareness and Relationship Management?249
Positive Regard?250
Techniques for Improving Our Success with Agile Projects?251
Personal Action Plan: Success with Agile Projects?253
Epilogue?255
Appendixes
AEmotional Tally Sheet?257
BAssessment for Emotional Self-Awareness and Self-Control?260
CStakeholder Management Tool?262
DEmotional Intelligence Movies and Scenes?265
EBooks on Emotional Intelligence?267
FEmotional Intelligence Assessment Instruments?269
Index?271
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
project;management;work;project manager;cognitive dissonance;emotional intelligence;ei;emotional;cognitive;intelligence;sociology;social;skills;behavioral;psychology;neuropsychology;neuroscience;teamwork;eq;professional development;team building;eq test;organizational;learning;self help;assessment;career success;developmental;organizational behavior;emotionally intelligent;cultural intelligence;emotional quotient;workplace culture;emotional iq;achieve;results;business communication;anthony mersino;nonfiction;health;psychology books;nature;money;business;mental health;business books;relationship books;mental health books;networking;economics;cash;personal development books;habit;leadership;motivational;motivation;relationship;mba;wallstreet;confidence;psychology book;self;innovation;creativity;culture;human nature;mental;behavior;relationships;leader;behavioral psychology;working;help;economy;reference;employment;entrepreneurship;development;invest;corporation;freelance;freelancer;portfolio;strategy;organization;mindset;change;human;personal;social intelligence;social psychology
CONTENTS
Acknowledgments?ix
PART 1
An Introduction to Emotional Intelligence?1
1My Growth in Emotional Intelligence?3
A Dangerous Situation?3
Emotional Mastery for Project Managers?5
Project Management Is Competitive?6
The Rules for Project Managers Have Changed?7
What Is Emotional Intelligence??8
Measuring Your Emotional Intelligence?9
The Good News About Emotional Intelligence?12
Applying Emotional Intelligence to Project Mangement?12
Emotional Intelligence Is Vital to Project Managers?18
2A Brief Primer on Emotional Intelligence?21
The Popularity of Emotional Intelligence?21
Some Useful Definitions?22
How to Improve Your Understanding of Emotional
Intelligence Concepts?29
Learning About Emotional Intelligence Is Only the First Step?30
PART 2
Project Management Begins with Self-Management?33
3Self-Awareness?35
An Introduction to Self-Awareness?35
Emotional Self-Awareness?36
Accurate Self-Assessment?50
Self-Confidence?52
Techniques to Improve Your Self-Awareness?53
Personal Action Plan: Self-Awareness?60
4Self-Management?61
The Emotional Intelligence Model for Project Management?62
Self-Control?63
Prethinking or Foreshadowing?72
Techniques to Improve Our Self-Control?87
Personal Action Plan: Self-Management?93
PART 3
Building Project Stakeholder Relationships?95
5Social Awareness?97
An Introduction to Social Awareness?97
Empathy?100
Seeing Others Clearly?106
Organizational Awareness?112
Emotional Boundaries?117
Techniques for Improving Our Social Awareness?122
Personal Action Plan: Social Awareness?125
6Relationship Management?126
An Introduction to Relationship Management?126
Stakeholder Relationships?129
Developing Others?144
Telling the Truth?149
Additional Principles of Relationship Building?158
Techniques for Managing Relationships on Projects?167
Personal Action Plan: Relationship Management?172
PART 4
Using EQ to Lead Project Teams?173
7Project Team Leadership?175
An Introduction to Project Team Leadership?175
Communications?177
Methods of Project Communications?181
Conflict Management?185
Inspirational Leadership?191
Additional Considerations for Team Leaders?194
Techniques for Improving Project Team Leadership?199
Personal Action Plan: Project Team Leadership?202
8Creating a Positive Team Environment?203
What Makes a Great Project Team??203
How PMs Set the Tone and Direction for the Project?205
The Team Within the Team?216
Techniques for Creating a Positive Team Environment?218
Personal Action Plan: Creating a Positive Team Environment?221
9
Leveraging Emotional Intelligence on Large and
Complex Projects?222
Are You Ready to Lead Large and Complex Projects??222
Characteristics of Large and Complex Projects?223
Concerns for Large-Scale Project Managers?224
Applying Different Leadership Styles?226
Applying Emotional Intelligence to Virtual Project Teams?233
Emotional Intelligence Techniques for Large and
Complex Projects?238
Personal Action Plan: Leveraging Emotional Intelligence
on Large and Complex Projects?241
10Success with Agile Projects?242
Agile Project Managers, Scrum Masters, Coaches,
and Team Leaders?242
Servant Leadership Is an Alternative to Command and Control?248
Agile Leaders Need to Be Emotionally Intelligent?249
Social Awareness and Relationship Management?249
Positive Regard?250
Techniques for Improving Our Success with Agile Projects?251
Personal Action Plan: Success with Agile Projects?253
Epilogue?255
Appendixes
AEmotional Tally Sheet?257
BAssessment for Emotional Self-Awareness and Self-Control?260
CStakeholder Management Tool?262
DEmotional Intelligence Movies and Scenes?265
EBooks on Emotional Intelligence?267
FEmotional Intelligence Assessment Instruments?269
Index?271
Acknowledgments?ix
PART 1
An Introduction to Emotional Intelligence?1
1My Growth in Emotional Intelligence?3
A Dangerous Situation?3
Emotional Mastery for Project Managers?5
Project Management Is Competitive?6
The Rules for Project Managers Have Changed?7
What Is Emotional Intelligence??8
Measuring Your Emotional Intelligence?9
The Good News About Emotional Intelligence?12
Applying Emotional Intelligence to Project Mangement?12
Emotional Intelligence Is Vital to Project Managers?18
2A Brief Primer on Emotional Intelligence?21
The Popularity of Emotional Intelligence?21
Some Useful Definitions?22
How to Improve Your Understanding of Emotional
Intelligence Concepts?29
Learning About Emotional Intelligence Is Only the First Step?30
PART 2
Project Management Begins with Self-Management?33
3Self-Awareness?35
An Introduction to Self-Awareness?35
Emotional Self-Awareness?36
Accurate Self-Assessment?50
Self-Confidence?52
Techniques to Improve Your Self-Awareness?53
Personal Action Plan: Self-Awareness?60
4Self-Management?61
The Emotional Intelligence Model for Project Management?62
Self-Control?63
Prethinking or Foreshadowing?72
Techniques to Improve Our Self-Control?87
Personal Action Plan: Self-Management?93
PART 3
Building Project Stakeholder Relationships?95
5Social Awareness?97
An Introduction to Social Awareness?97
Empathy?100
Seeing Others Clearly?106
Organizational Awareness?112
Emotional Boundaries?117
Techniques for Improving Our Social Awareness?122
Personal Action Plan: Social Awareness?125
6Relationship Management?126
An Introduction to Relationship Management?126
Stakeholder Relationships?129
Developing Others?144
Telling the Truth?149
Additional Principles of Relationship Building?158
Techniques for Managing Relationships on Projects?167
Personal Action Plan: Relationship Management?172
PART 4
Using EQ to Lead Project Teams?173
7Project Team Leadership?175
An Introduction to Project Team Leadership?175
Communications?177
Methods of Project Communications?181
Conflict Management?185
Inspirational Leadership?191
Additional Considerations for Team Leaders?194
Techniques for Improving Project Team Leadership?199
Personal Action Plan: Project Team Leadership?202
8Creating a Positive Team Environment?203
What Makes a Great Project Team??203
How PMs Set the Tone and Direction for the Project?205
The Team Within the Team?216
Techniques for Creating a Positive Team Environment?218
Personal Action Plan: Creating a Positive Team Environment?221
9
Leveraging Emotional Intelligence on Large and
Complex Projects?222
Are You Ready to Lead Large and Complex Projects??222
Characteristics of Large and Complex Projects?223
Concerns for Large-Scale Project Managers?224
Applying Different Leadership Styles?226
Applying Emotional Intelligence to Virtual Project Teams?233
Emotional Intelligence Techniques for Large and
Complex Projects?238
Personal Action Plan: Leveraging Emotional Intelligence
on Large and Complex Projects?241
10Success with Agile Projects?242
Agile Project Managers, Scrum Masters, Coaches,
and Team Leaders?242
Servant Leadership Is an Alternative to Command and Control?248
Agile Leaders Need to Be Emotionally Intelligent?249
Social Awareness and Relationship Management?249
Positive Regard?250
Techniques for Improving Our Success with Agile Projects?251
Personal Action Plan: Success with Agile Projects?253
Epilogue?255
Appendixes
AEmotional Tally Sheet?257
BAssessment for Emotional Self-Awareness and Self-Control?260
CStakeholder Management Tool?262
DEmotional Intelligence Movies and Scenes?265
EBooks on Emotional Intelligence?267
FEmotional Intelligence Assessment Instruments?269
Index?271
Este título pertence ao(s) assunto(s) indicados(s). Para ver outros títulos clique no assunto desejado.
project;management;work;project manager;cognitive dissonance;emotional intelligence;ei;emotional;cognitive;intelligence;sociology;social;skills;behavioral;psychology;neuropsychology;neuroscience;teamwork;eq;professional development;team building;eq test;organizational;learning;self help;assessment;career success;developmental;organizational behavior;emotionally intelligent;cultural intelligence;emotional quotient;workplace culture;emotional iq;achieve;results;business communication;anthony mersino;nonfiction;health;psychology books;nature;money;business;mental health;business books;relationship books;mental health books;networking;economics;cash;personal development books;habit;leadership;motivational;motivation;relationship;mba;wallstreet;confidence;psychology book;self;innovation;creativity;culture;human nature;mental;behavior;relationships;leader;behavioral psychology;working;help;economy;reference;employment;entrepreneurship;development;invest;corporation;freelance;freelancer;portfolio;strategy;organization;mindset;change;human;personal;social intelligence;social psychology
