Coaching and Mentoring at Work: Developing Effective Practice

Introduction

PART 1 EFFECTIVE COACHING AND MENTORING

1 What is effective coaching and mentoring at work?
2 How can I be an effective coach or mentor?
3 How can I be an effective client?
4 What are some ethical issues?

PART 2 APPROACHES TOOLS & TECHNIQUES

5 What are some approaches and models?
6 What is The Skilled Helper model?
7 How is The Skilled Helper used in practice?
8 What are some useful tools and techniques

PART 3 COACH AND MENTOR DEVELOPMENT

9 What is reflective practice, supervision and accreditation?
10 How can I be reflective in practice?
11 What are frequently asked questions?
12 Glimpses of coaches and mentors at work

Appendix: useful contacts and websites
Bibliography
Index

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